Refund policy
Due to the nature of our fulfillment process, we do not accept returns. However, we are committed to making sure you are satisfied with your purchase and will make it right if something goes wrong.
When You're Eligible for a Full Refund or Replacement Contact us within 30 days of receiving your order if any of the following apply:
- Your item arrived damaged or defective
- You received the wrong item, color, or size
- Your package went missing during delivery
- Your order was significantly delayed (30+ days from shipment for most countries; 60+ days for South America, Middle East, India, and Africa)
In these cases, we will offer a full refund or send a replacement — no return required. Please provide photos or videos of the issue when contacting us.
Non-Refundable Situations We are unable to offer refunds if:
- You simply changed your mind or don't like the item
- An incorrect address was provided at checkout
- The package was unclaimed or refused upon delivery
- Tracking shows the order was delivered successfully
Order Cancellations Orders can be cancelled for a full refund before they are shipped. Once dispatched, cancellations are not possible.
Refund Processing Approved refunds are returned to your original payment method within 10 business days.
Contact Us Reach us at psimmons8361@gmail.com with your order number and photos of any issue.